Sales Policies
Sales
Our sales policies are based on what we have found to be agreeable terms for transactions within our industry. These policies change over time and we will do our best to keep you informed in an effort to allow you to conduct reasonably safe and informed transactions with our organization. Before you purchase from CWI please take a few minutes to review this page.
Sales Policies
Warranty – Unless otherwise stated our products are covered for 30 days from the date of purchase against claims of defect. This warranty does not cover defects for items that were clearly documented prior to purchase. Our warranty does not cover damage that was caused in transit unless it is clear that the products were not adequately packaged for shipment. This warranty is between CWI and the purchaser and does not apply to third parties. The warranty is intended to protect the purchaser who must have reasonable means to test, inspect and either pass or fail the equipment in a timely fashion. If you would like to file a claim you can contact your sales representative or submit a claim request on our website at…..
Normal Use Wear – The majority of our equipment is sold in used condition. The condition of the equipment should show signs of wear as a result of normal use. The definition of normal use wear is subjective and difficult to apply equally to the vast number of products that we sell. Prior to purchase we encourage you to inquire with your sales representative for a more in depth explanation of what normal use wear includes as it applies to the product that you are purchasing. Further we will document all defects that are known to exist in the description of the products for sale that we have found to exhibit excessive wear. If the product that you purchased arrived in a condition that is unacceptable based on your understanding of this policy please either contact your sales representative or our Support/RMA section of our website for resolution.
Notebook Batteries – We test each battery for charge rating and estimated run time. We guarantee that each battery will operate the laptop under full use for a minimum of 30 minutes. If you have found that a battery does not function within these limits please contact your sales representative or our Support/RMA section of our website to request an RMA. Upon the receipt of the batteries we will inspect the batteries to identifying them as original to the equipment that was shipped and test their functionality. After the batteries have been tested we will refund, replace, or return the batteries to satisfy the claim.
Payment – We accept Visa, Mastercard, American Express, PayPal, Corporate POs, Bank Wire Transfers, Checks, and money orders. Restrictions in the form of payment may apply to wholesale transactions.
RMA – Prior to returning equipment to CWI you must obtain an RMA number. You can contact your sales representative or complete the RMA form on our web site to obtain your RMA number. The customer is responsible for freight costs. All returns must be shipped in the original packaging or packaging that is sufficient to protect the equipment from damage in transit. The RMA number must be clearly marked on the outside of the box to ensure prompt service. Returns must include all accessories that were received such as manuals, batteries, ink cartridges, etc. Missing accessories will be subject to a charge back fee. Return items must be received at CWI Outlet within seven business days of the RMA issue date. Equipment that is received in good working condition and does not display descriptions file in the claim are subject to a 20% restocking fee.
