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Please remember that CWI sells
items in various conditions, from brand new and factory sealed (off-lease) to
severely damaged and parts only.
PLEASE MAKE SURE YOU ALWAYS READ THE CONDITION OF THE ITEM PRIOR TO BIDDING!!
MISSING
ITEMS:
Here at CWI we are very careful and take pride in our merchandise and
our customers. We have two large warehouses and ship hundreds of items
daily. In the event CWI is missing or looses an auction item while it
has been listed and the advertised auction item cannot be shipped, the
customer will be fully refunded for that item including all shipping
costs.
In the event we ship you an incorrect item not matching the auction
description, we will accept it back for a full refund including original
shipping
costs. In order to receive this refund, the customer
must contact us for an RMA number and mail the item back in the same
condition it was
shipped. All claims must be made within 7 days, in writing, via
email to cwi_1@gocwi.com.
DEFECTIVE
/ DOA (Dead On Arrival):
If you receive a defective item, you must contact us immediately, in
writing at cwi_1@gocwi.com. We will repair (if applicable), replace the
item
(if possible) or refund your purchase price minus shipping at our
discretion. You MUST contact us in writing to cwi_1@gocwi.com
ASAP.
You will be issued an RMA number provided that the defective parts are
still within the warranty period. Shipping expense back to CWI is
customer responsibility – we will not give our shipping account
number for RMA returns. You must return the item within 10 business days from
the date the RMA number is issued.
DAMAGED
MERCHANDISE:
It is the responsibility of the customer to choose whether or not they
want shipping insurance. We take great care in shipping and packing.
CWI is not responsible for lost, misdirected or damaged goods that
occur in shipping. If you receive a damaged shipment, please file a
damage
claim with the appropriate shipping carrier.
CUSTOMER
ERROR / CHANGE OF MIND:
If you win an auction in error, or change your mind or realize you bid
and won an item that is not compatible with your equipment, CWI is not
responsible. It is the responsibility of the buyer to read and do
their research prior to bidding.
If you must return the item, wrong parts or items ordered can be
returned and are subject to a 20% restocking fee. The customer must
contact
us for an RMA number and mail the item back in the same condition it
was shipped. All claims must be made within 7 days, in writing, via
email
to renee@gocwi.com. If we determine that the RMA item has been
tampered with, the customer will be subject to any/all repair charges and the
RMA will be void if it cannot be repaired. ANY AND ALL
items purchased incorrectly must be shipped back at the customers
expense and no
refunds will be issued for any shipping, and the 20% restocking fee
will be deducted from refund.
RMA (Return Merchandise Authorization) Instructions:
No returns will be accepted without an RMA number. If you send
back any item without an RMA number you may not end up receiving any refund.
All RMA numbers must be requested in writing to cwi_1@gocwi.com within
7 days of receipt of shipment.
Please include auction number, customer name and address as well as
description of problem.
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