Lease/Return FAQs

A: New Jersey – 9:00 am to 5:00 pm EST
Arizona – 7:00 am to 3:00 pm MST
Georgia – 9:00 am to 5:00 pm EST
Illinois – 8:00 am to 4:00 pm CST

A: We do not require that you schedule your delivery in advance, provided you arrive at our facility during business hours. You may contact the following to schedule a delivery:
NJ – Chris Schultz 908-269-7481
GA – Sam Berko 770-476-3826 x7203
AZ – Clay Hoeper 480-775-3500 x7103
IL – Jeffrey McLaughlin 630-474-2920

A: All facilities are equipped with street level and trailer height docks and can accommodate tractor trailers of all sizes.

A: You may contact the warehouse manager to confirm receipt of your shipment.
NJ – Chris Schultz 908-269-7481
GA – Sam Berko 770-476-3826 x7203
AZ – Clay Hoeper 480-775-3500 x 7103
IL – Jeffrey McLaughlin 630-474-2920

A: Yes, during business hours we accept all types of deliveries.

A: You will find proper packaging instructions from FedEx on their website. You can click here for detailed instructions.

A: You may be charged if your equipment arrives after the due date. However, you will need to contact the lease company to determine what, if any, charges apply.

A: Our CWI team can assist you with pack and ship services. Go to our contact us page to request information.

Sales FAQ’s

A: Our PCs ship with an embedded Product Key in the BIOS for Windows.
There are no Operating System (OS) installation disks included and Windows is not pre-installed.

A: The original version of macOS comes pre-installed on all Apple equipment. OS updates to the latest version may be available and are the customer’s responsibility.

A: We appreciate your interest in our products. Any fair market offer will be forwarded to management for consideration.

A: Yes, we do! We offer local pick-up at all our locations.
Pick-up is available from 10:00 AM to 4:00 PM M-F.
Pick-up for our Arizona warehouse is 8:00 AM to 2:00 PM
We require pre-payment and we do not accept cash or checks.

A: Wire Transfer, ACH, Behalf, Paypal and all major credit cards.

A: Tracking is emailed out daily at the close of business. Please allow up to 24 hours for the carrier to scan and update acceptance of your package.

A: You can contact one of our responsive sales associates here.

A: Currently we only ship orders to the contiguous 48 states of the USA.
For international orders please reach out to our wholesale team for assistance.

A: The condition of our inventory is sold in grades ranging from A/B/C/D. Grade descriptions we include on sales information and emails.

A: Our standard warranty on most items is 30 days. Extended warranties are available on eBay through Square Trade. Occasionally, there is no warranty. The item is sold “as-is” and that information is noted on the listing.

Why Partner with CWI?

Our team is highly recommended for completing IT asset audits, secure data destruction, and remarketing services while supporting the greatest number of hardware types and manufacturers. We are:

Corporations and educational institutions often refresh their computer technology before it becomes obsolete; the assets have remaining value. CWI recovers the value of millions of these IT assets in the US by selling equipment to the highest paying customers around the world.
Built on trust, CWI’s customers know our detailed audits are accurate and well documented. We guarantee privacy by meeting national certified data destruction standards, and we provide opportunities for buying and selling refurbished IT equipment.
For over 25 years, CWI has diligently fine-tuned our process to identify, recover, and remarket millions of IT assets. Our professional team of experts focuses on the specific needs of our customers to develop the most profitable and timely solutions.
Outstanding customer satisfaction is a critical component of our mission. Our customers hire and recommend us. Our success is attributed to emphasizing continuous improvements in our processes, implemented directly from customer feedback.
We are committed to winning your business and cultivating a long-term relationship. By using a systematic methodology with the utmost transparency, our vendors and buyers can conduct business with us in confidence.